Lots of Capital but not a lot of Technical
This is a good place to be, you have money to fund the creation of your ecommerce site but also a bit dangerous since you don’t have the technical knowledge to understand when people aren’t telling you the truth.
The truth is that there are quite a few companies out there that can help you create a very robust, SEO friendly, and highly scalable ecommerce site including Volusion, MondeVertInc, ShopVisible, Zoovy, Datafeedr, PopShops, and of course Google Checkout and Amazon Stores, etc.
Each of these companies have experience in building the ecommerce store, helping you understand the implications of the technology and in general handling most of the business from the technical side…but for a price.
The kicker here is that each of these companies specializes in helping you run your business but seldom do they actually make sure you know how to run it without them. They are in business to gain recurring revenue from your interaction with them and not in the business to show you how to code the system, or create great features without someone paying for them.
With that said if you are an existing business and have an existing brick and mortar world that you are already managing then these are the folks for you because they take a majority of the work off your hands.
Keep in mind they help design, build and deploy your new ecommerce presence but they do NOT run it for you. That is up to you and your staff…you do have staff to run your ecommerce business don’t you? You might want to think about that, there are hundreds of ecommerce sites languishing in despair for lack of someone within the company that is charged with the sites’s success and understands how to run an online business.
So in the Capital but no Technical world your main problems will be:
1) Understand what you are asking for and find vendor that does it
2) If you don’t have the ecommerce or technology background hire someone to manage the process designs, development and deployment of the site for you or you WILL get bitten, this is simple reality.
3) Be sure whomever is designing then look and feel of the site KNOWS what that means. You well wishing marketing and art departments need to understand usability, interface design, and any number of other aspects of this business to be useful. If they don’t HIRE someone that does and have them do the designing.
4) Throughly understand the features of the system you are buying and keep asking for training till you do. Most of the features of these high end ecommerce systems aren’t used by most customers. You need to be engaged in the your own business and understand how the platform can make you money.
5) Remember, and this applies to all ecommerce websites, traffic to your site doesn’t not mean sales (conversions), yes you need to drive traffic to your site but that means qualified traffic and traffic that is there to buy not to look. Remember the retail model, window shoppers don’t buy and buyers seldom window shop.
So in the next entry we’ll cover the middle ground, We’ve got the Technical but funds are tight, this is an exciting area but requires you know how the plumbing of your new ecommerce site really works!
Dan Horn is the founder of Noh Limits Consulting, Inc.
Dan does writing, social networking, and freelance consulting for technology challenged individuals and companies worldwide.